Refund policy
Returns
As each piece is carefully handcrafted, we generally do not accept returns for change of mind.
If you would like to inspect your jewelry before it is shipped, simply leave us a note at checkout. We are happy to send you photos of your order for confirmation before dispatch.
If you have any questions, please contact us at support@susure.co.
If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions about returns, please contact us at support@susure.co.
Damages and Issues
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
Some items cannot be returned, including custom-made or personalized products. Please contact us if you have any questions about a specific item before placing your order.
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive a different item is to return the original item (once approved) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason.
Items must be returned in their original condition, unworn, unused, with all tags attached, and in the original packaging. Proof of purchase is also required.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@susure.co.